Support - In a software lifecycle, significant cost goes into Application Support & Maintenance activities. Clearly, software maintenance presents high potential for cost savings in global enterprises. To maintain the continuity of production services, software support is required to solve the defect and maintain business continuity with the least amount of downtime as possible. ASC's service under the subsidiary company called Accurate offers a cost effective solution to customers through:
-Focus on performance measurement and continuous improvement apart from Service Level Agreements (SLAs)
-Provide timely resolution and root cause analysis
-Establish and support matrix offering help desk services and multi-level maintenance process using a Corrective, Preventive, Adaptive & Perfective approach
According to agreement, once received an incident from client, the service level will be determined and transferred to team for finding solution. Keeping a log for incident and solution is the key to prevent the recurring error. Then we inform client, fix the incident and prevent future error.